RS
Roshan S
1 reviews | Active since Feb 2019
11 Feb 2019, 22:07
Mobile Content Fee
Jet has been billing me for "Mobile content fee" without my permission from 2016/11/15 till 2018/05/31. Numerous reference numbers and emails and still the reimbur*****t to my satisfaction has not been done. I was only reimbursed with R119.81 on 2018/06/01. From Nov 2016 to May 2018 adds up to more that R119.81, was billed on average R24.99 per month.
Latest ref number: ********** 1960/GO, please contact me for the email history.
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Replies (2)
Jet's replyOfficial
12 Feb 2019, 10:04Thank you for making contact with us once again regarding the mobile content enrolment . Please find below feedback from our service provider that was sent to you on the 15/11/2018.
"As per our records the customer took up the Mobile Content product on 2016-11-12 10:10:00:000, on cell number ***. A cancellation will be done. She may verify with her network."
A refund has been declined.
Any queries or correspondence should be directed to ***
***
***/GO
Kind regards
The Jet Customer Experience Team
"As per our records the customer took up the Mobile Content product on 2016-11-12 10:10:00:000, on cell number ***. A cancellation will be done. She may verify with her network."
A refund has been declined.
Any queries or correspondence should be directed to ***
***
***/GO
Kind regards
The Jet Customer Experience Team
Best regards,
Jet's reply12 Feb 2019, 10:04
Official
Thank you for making contact with us once again regarding the mobile content enrolment . Please find below feedback from our service provider that was sent to you on the 15/11/2018.
"As per our records the customer took up the Mobile Content product on 2016-11-12 10:10:00:000, on cell number ***. A cancellation will be done. She may verify with her network."
A refund has been declined.
Any queries or correspondence should be directed to ***
***
***/GO
Kind regards
The Jet Customer Experience Team
"As per our records the customer took up the Mobile Content product on 2016-11-12 10:10:00:000, on cell number ***. A cancellation will be done. She may verify with her network."
A refund has been declined.
Any queries or correspondence should be directed to ***
***
***/GO
Kind regards
The Jet Customer Experience Team
Best regards,
RS
Roshan S's updateReviewer Update
12 Feb 2019, 22:21No correspondence was received on 2018/11/15, last correspondence from the Jet customer team was on 2018/11/13.
I cannot believe that a person almost 70 years will sign up for 'Mobile content fee', do you think that she would have understood what that means. It is your staff just signing up people to earn commisions etc, this amounts to ****************. This is what a cashier known to me told me when i questioned her about those charges, quote "the sales people do that to all the old people" unquote.
This account will be cancelled shortly.
RS
Roshan S's update12 Feb 2019, 22:21
Reviewer Update
No correspondence was received on 2018/11/15, last correspondence from the Jet customer team was on 2018/11/13.
I cannot believe that a person almost 70 years will sign up for 'Mobile content fee', do you think that she would have understood what that means. It is your staff just signing up people to earn commisions etc, this amounts to ****************. This is what a cashier known to me told me when i questioned her about those charges, quote "the sales people do that to all the old people" unquote.
This account will be cancelled shortly.