LM
Lizzy M
1 reviews | Active since Jul 2012
06 Jan 2016, 11:32
Misleading information
I opened an account last year 2015, around September. when took out the account, I made a specific request that \I did NOT want their Hollard policies". Their consultant advised that it was procedure to activate all the policies when opening the account. I will need to come back at the end of the month to cancel them at no extra cost. I did as i was told and came at the end of the month to cancel"
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Jet's replyOfficial
07 Jan 2016, 10:11Hello Skameo,
Thank you for raising your apprehensions with us.
That is certainly not the type of service that indicates our standards. Please be advised that as per our Edcon policy the only financial service product that is compulsory to have it activated on your account is the account protection plan. The service in question will help to settle your account balance in the event of death, permanent disability and retrenchment from permanent employment. As for other services its optional. We regret the fact that this entire incident made you to close your account. We sincerely hope that in the next future you will consider to do business with us.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us.
That is certainly not the type of service that indicates our standards. Please be advised that as per our Edcon policy the only financial service product that is compulsory to have it activated on your account is the account protection plan. The service in question will help to settle your account balance in the event of death, permanent disability and retrenchment from permanent employment. As for other services its optional. We regret the fact that this entire incident made you to close your account. We sincerely hope that in the next future you will consider to do business with us.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Jet's reply07 Jan 2016, 10:11
Official
Hello Skameo,
Thank you for raising your apprehensions with us.
That is certainly not the type of service that indicates our standards. Please be advised that as per our Edcon policy the only financial service product that is compulsory to have it activated on your account is the account protection plan. The service in question will help to settle your account balance in the event of death, permanent disability and retrenchment from permanent employment. As for other services its optional. We regret the fact that this entire incident made you to close your account. We sincerely hope that in the next future you will consider to do business with us.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us.
That is certainly not the type of service that indicates our standards. Please be advised that as per our Edcon policy the only financial service product that is compulsory to have it activated on your account is the account protection plan. The service in question will help to settle your account balance in the event of death, permanent disability and retrenchment from permanent employment. As for other services its optional. We regret the fact that this entire incident made you to close your account. We sincerely hope that in the next future you will consider to do business with us.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,