Misinformation and Spontaneous Account Charges

Since I opened my Jet account a few weeks ago I've had nothing but issues with it. On the day I app**** for the account, the staff assisting me had little to no idea how the system worked, what information they needed from me and how to submit the application. I was also not warned of any monthly fees (R40 per month, regardless of whether or not the account is in use) until the application was approved, which, to my knowledge, is a violation of consumer rights. I kept the account and have since used it. A short while ago while attempting to make a payment on the account, the staff at a different Jet branch (Worcester) informed me that I should not make any account payments via EFT, as Edcon's system has been experiencing problems and my payment may \disappear\". This has also hindered my ability to apply to receive my statements via email, let alone pay my account without visiting a branch. Today I received my first statement to find that I have been subscribed, without my prior consent, to the Jet Club at an extra charge, a programme I am fairly sure is not mandatory. To Jet, and ultimately Edcon: this level of service is not acceptable. Please see to this ASAP. "