Miserably inconvenienced
<p>On Saturday the 1st Oct 2016 I went to purchase a denim jean, then came time pay I used my debit cheque card to make payment only to be told that it declined but I got a message from the bank that it really came off from my account. I was then told I can't leave the store whit my purchase as it needs to reflect on their side that it paid for, they advised that I can pay with cash in the mean as that amount will be reversed I was cool with that since I have been in the same situation with another store before and they indeed reversed it within 10min. My problem now is it's Monday and I still haven't been by Jet </p>
Service is a priority at our stores and we must apologize for this lapse in service. We have logged an official complaint on your behalf regarding the double charge, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the Jetmart Northgate management team to address. Should you not receive any response after 48 hours you may contact the Customer Services team on ***and quote your reference number. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards
Nomzekelo Mnini
Customer Experience team
Call centre: ***
Best regards,
Service is a priority at our stores and we must apologize for this lapse in service. We have logged an official complaint on your behalf regarding the double charge, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the Jetmart Northgate management team to address. Should you not receive any response after 48 hours you may contact the Customer Services team on ***and quote your reference number. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards
Nomzekelo Mnini
Customer Experience team
Call centre: ***
Best regards,
Service is a priority at our stores and we must apologize for this lapse in service. We have logged an official complaint on your behalf regarding the double charge, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the Jetmart Northgate management team to address. Should you not receive any response after 48 hours you may contact the Customer Services team on ***and quote your reference number. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards
Nomzekelo Mnini
Customer Experience team
Call centre: ***
Best regards,
Service is a priority at our stores and we must apologize for this lapse in service. We have logged an official complaint on your behalf regarding the double charge, the reference number for the complaint is: ***/GO), and we have escalated this complaint to the Jetmart Northgate management team to address. Should you not receive any response after 48 hours you may contact the Customer Services team on ***and quote your reference number. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards
Nomzekelo Mnini
Customer Experience team
Call centre: ***
Best regards,
Thank you but the store sorted it out yesterday.
Thank you but the store sorted it out yesterday.