Manager refused to refund or assist me.
I having quite a busy schedule, as we all do ran into to jet and picked up the first heels I liked and bought them, this was on the Friday. I had a function that I wore these shoes for less then an hour for pictures and took them off as they were too big. I took them back on the Sunday. The manager took a look at the shoes and refused to refund me as she said they had been worn underneath - granted I completely understand that- but there were no other sizes available. So now what? I have shoes too big that have been worn for less then an hour. The manager at Gateway jet was extremely rude and unprofessional. She ensured she would speak to a "supervisor" about the issue. It's 4 days later and no response. Great manager!
We have escalated the complaint to the Jet Gateway management to address with regards to the big shoes that you will like to exchange. Kindly note that the store will have to follow policies as well as they received strict rules that items should be exchanged only when they are in a good and sellable condition. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Gateway management to address with regards to the big shoes that you will like to exchange. Kindly note that the store will have to follow policies as well as they received strict rules that items should be exchanged only when they are in a good and sellable condition. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.