Manager must do better to solve problems and francina need customer service it's like she is forced to be there

Last week Monday I went to brits jet store to to buy my daughter school yoh everything was fine I got the shoes I wanted because I know with jet I always get the school shoes I want then I went to pay so then I got to the counter they have rearranged the shop and I stood on the queue as I was after the customer they were helping and the line was slow and it was not busy ,if it was busy I would understand there was this other lady was busy folding some clothes there and I asked her did I queue in a right place she said yes but her her face you could tell that am bothering her ok fine the cashier who helped by the name of Evelyn she was nice. Then the following day I had to go back and exchange the shoes for bigger size everything went well until I meet the same lady I met yesterday and now she is the person who supposed to help I will never forget that lady face her name is francina yoh she is so rude she didn't even help, I even asked her you as staff if you don't know me myself as customer how should I know, when I ask her questions she just dismiss me and just said I don't know for everything and the was this sweet lady how works for Thyme bank she tried to help until one of the staff by the name of Mary stepped in and I even thought Mary is the manager she was so sweet ,helping and understanding only to find out later that she is not and the manager came she didn't say much she only asked why am I crying then she said few words to sis Mary then she left she never said asked francina what really happened I was business as usual if that's how the managers solve problem in the shop then wow. Thanks to francina because I love jet I never stop buying from it but jet brits bye I will set my foot there again # thank so much Sis Mary and the lady who works for Thyme bank inside jet