Manager Dances and laughs when i report my ****** Card

<p>Hello Peter</p> <p><br />My name is Othiria Msolile Mkhatshwa I hereby asking you to help me with the problem I am experiencing at Jet Ermelo. I lost my card after paying my account in April. When I discovered later I found that a purchase was made with my card. I went to enquire about this and was told to go and make an affidavit to confirm that my card was lost. They promised to look after the matter but never came back to me. I went again to make a follow up I also asked them to find out where and when the purchase was made but they say they are unable to do that, the Manager Sthembiso Dube was dancing and laughing with staff when i was talking to him. I feel DISRESPECTED I have been a customer with Jet for more than 20 years and i really feel not apreciated as a customer. kindly deal with this matter, The purchase was for the amount of R581.31last week I went back to enquire about the investigation they told me that the manager will contact me within 48hours that was on the 12July today is the 17th July no response. I can't buy now because I don't have a card and they keep on sending me messages with the balance.</p>