pS
phumzile S
1 reviews | Active since Oct 2015
11 Oct 2016, 18:05
Manager
<p>on 07/10/2016 my mother bought a shirt at jet of which was discounted and the cashier by the name of Nonhlanhla saw that it was dirty as per my mother the customer she gave me her daughter as a gift i then saw the size and told her it wont fit she gave receipt to return it then i got to jet on 11/10 they said the shirt was never dirty they will not exchange and i bought another clean shirt of which the price was now higher than the dirty one when asking the cashier tukisho how can this be he failed to give straight answer and now i am not happy with this treatment they sold a dirty shirt of which they refuse to take back when the size is wrong why did they take advantage of an elder and why do they sell dirty close to begin with?</p>
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Replies (3)0
Replies (3)
Jet's replyOfficial
13 Oct 2016, 16:12We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Brakpan management for actioning accordingly as the dirty item was purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
NomzekeloMnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply13 Oct 2016, 16:12
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Brakpan management for actioning accordingly as the dirty item was purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
NomzekeloMnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
13 Oct 2016, 16:12We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Brakpan management for actioning accordingly as the dirty item was purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
NomzekeloMnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply13 Oct 2016, 16:12
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Brakpan management for actioning accordingly as the dirty item was purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
NomzekeloMnini
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
13 Oct 2016, 16:13We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Brakpan management for actioning accordingly as the dirty item was purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: 0800 203
Best regards,
Jet's reply13 Oct 2016, 16:13
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Brakpan management for actioning accordingly as the dirty item was purchased in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: 0800 203
Best regards,