Making a fool out of their customers

<p>I bought a cellphone and after a few months it just died, I took it back and they booked the phone in, now its a mission to get it back. The guy who assisted me it Sphiwe. I had to call him everytime to get feedback and weeks ago he told me that MTN told him that there are no parts for the phone and they will authorise that I get a new phone only to find that he was lying to me, when i called the repair centre they told me they only got my phone 5 days ago and there is not record of them telling him that there are no parts for my phone. now when i call then they hear my voice and put the phone on the side as if i am now a nusense for my phone.</p>