1 reviews | Active since Nov 2018
Made to feel like a dishonest person at JET
Hi, I was making a purchase at Jet in Sandton City yesterday (21 Jan 2019). I proceeded to the till to use My ThankU card for the purchase. Upon signing for my goods, the cashier asked me if I was the owner of the card. I looked surprised and she then asked if I can sign again because the signature was slightly different. She was doing her job and I respect her for that. However when she then told me that next time they will call security and her colleague was giggling when she said that, I was left shocked as all the customers around me at the till looked and I was made to feel as a ********. That was extremely shocking customer service and I said I will report her accordingly.
For someone that has a good standing account and been a loyal Edcon customer. This was a first for me.
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Jet Sandton store.
Please be advised your service experience will be addressed with the stores management team who will implement a fix with staff especially at the service centre. This process followed will help staff to avoid offending customers.
Our sincere apologies again for the bad experience.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for taking the time to send through an email.
We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible. Our sincere apologies for the negative experience at our Jet Sandton store.
Please be advised your service experience will be addressed with the stores management team who will implement a fix with staff especially at the service centre. This process followed will help staff to avoid offending customers.
Our sincere apologies again for the bad experience.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***