Made to clean the floor
I was at Jet Cresta yesterday with my sons age 6 and 3 doing some winter shopping and my youngest son did not tell me that he needed to go to the bathroom for number one and ended up doing number 1 on the floor in Jet.<br> I apologised to the shop assistants and explained that my son had not told me he needed to go to the loo and had done number 1 in the shop by accident. <br> My apologies fell on deaf ears as I, the CUSTOMER was given a mop and forced to clean the mess.<br> I know my son was at fault but is this how you treat customers??? I am so disgusted with Jet personnel and will never spend my hard earned money at this shop again.
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Jet's replyOfficial
14 Apr 2016, 12:30Hello Vesta Rose,
We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Cresta management to address as our valued customer is not happy that the store staff members were not helpful as your child wet the store's floors . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. however the store may not be held responsible for the child who wet the store's floor, We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Cresta management to address as our valued customer is not happy that the store staff members were not helpful as your child wet the store's floors . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. however the store may not be held responsible for the child who wet the store's floor, We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply14 Apr 2016, 12:30
Official
Hello Vesta Rose,
We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Cresta management to address as our valued customer is not happy that the store staff members were not helpful as your child wet the store's floors . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. however the store may not be held responsible for the child who wet the store's floor, We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. We have escalated the complaint to the Jet Cresta management to address as our valued customer is not happy that the store staff members were not helpful as your child wet the store's floors . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. however the store may not be held responsible for the child who wet the store's floor, We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,