Lost jet card

My name is Jacob.My wife as loyal Jet clothing ,lost a smartphone and jet payment card.We then went to jet for payment but were told to get a smartphone for a new jet payment card.We tried trie other branches of which smartphones were only solution to a new card.My wife got injufed af work which resulted in k ee operation. Theraftsr we got message from lawyers claimkng to be sent by jet.I last month went to Pep for my lost card which took them 5minutes to get a new one of which no smartphone was used.This message serces to warn jet customers as to what to expect on losing their card.Can just put pride aside go ask Pep on how to help customers on lost card issue.I am foally dissapointed by jet