1 reviews | Active since Mar 2009
Lies about cellphone warranty
I bought a ZTE V795, the phone is still under a supposed 2 year Vodacom warranty, it started freezing after only 4 months use, had to remove battery to start it again, then top left of screen slowly started blurring. i took it to Vodacom, they told me they do not repair this make of phone, i took it back to Jet, the manager said they will send it away for repairs and it will take 3 weeks! I asked for a loan phone, they refused! How are you supposed to be without a phone for 3 weeks! Its a smartphone, its not like you can just buy another one to use for 3 weeks! When i bought this phone i specifically asked the salesperson about the warranty and if they would give me an equivalent loan phone, and they said YES! And they also said I take it direct to Vodacom as they guarantee it for 2 years! Jet sells poor quality phones, it was not dropped or did not get wet, the display is still working, just a small part of the screen is not readable which must be a short or defect that started after the phone started freezing. Jet **** about the warranty. Jet **** about the loan phone. Disgusting and shocking service from them!
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Kindly note all Edcon stores do not provide a loan phone, we must apologise for the incorrect information given. We have raised your concerns with the store manager regarding the time frame to repair the cell phone, feedback will be provided shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Kindly note all Edcon stores do not provide a loan phone, we must apologise for the incorrect information given. We have raised your concerns with the store manager regarding the time frame to repair the cell phone, feedback will be provided shortly.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Still no satisfactory outcome from them, months later...
Still no satisfactory outcome from them, months later...