Layby cancellation

Jet chris hani mall in vosloorus Worst expirience ever, this morning I went to jet store to cancel layby and the cashier was so rude in fact he even made me to wait outside the store for an hour and further told me after cancelling the layby I wont ever be able to layby at thier store, I don't mind that however did not like his tone. When I later returned to the store I was assisted by tshepo