Lay buy services

So very disappointed with Jet and their non functional lay buy service, it's been almost a full week now that the service to lay buy has been offline. We are living in tough times where most South Africans have lost their jobs or have had their salaries cut down, which means that for some shopping for clothes like before is no longer possible, which therefore means some rely on doing lay buys especially for children. Why is it about five days now that clients are unable to lay buy yet the issue is not fixed?