Lay-buy missing

I Put in a lay-buy at Jet Rosebank store in August, paid it monthly and now that it's time to finally take it out, the parcel is missing! Left on the floor for almost an hour while they searching with nobody informing me to rather return the next day, they keep me standing around waiting like a fool. I eventually left and returned the next day to be told they still looking. The lay-buy is missing and the items are not on floor anymore which I spent my time choosing and the only response I get is we apologise and are sorry

Like is that all? For such a bad service I get a sorry and my funds paid will be reimbursed? I think I deserve a lil more than that for all my wasted time and trust put into Jet...