LAY-BUY gone, *********** manager

I went to the Jet store in Herm**** last month to lay-buy some Christmas clothing. I went back this month to take out the lay-buy. After paying in full i waited for about 10 minutes for one of the staff to get the lay-buy. Being in patient i asked the cashier to please see whats taking so long because this have never happened, its usually just a quick thing. She then left and also took a while to come out, being frustrated i asked for the manager, everyone called Thabo but he never appeared. Finally the cashier returned and she asked if i wanted a refund because they cannot find my lay-buy. I asked her how this is possible as i just took it out last month, i do not want a refund because i spent alot of time picking out these clothing and my kids will be devastated, while taking to her a man appeared and left again when i asked for the manager (please note that i havent seen the manager yet asking a couple of times before this), i was told his busy on a call but will be with me soon but i had to wait a good few minutes before he pitched up. When he finally gave me his attention it was the same guy that was standing there when i had the conversation with the cashier, i asked him why he didn't help me then because he standing there and disappeared when i asked for the manager. He said his was busy with a customer on a call "bull****", i explained the story to him but he couldn't come up with any solutions just looked at me didnt say one word, not even an apology. I then told him that i want my clothes and they are to find it because i do not want a refund. He said they will do as i want and walked back into his office. I had to ask him when does he think they will contact me and he said tomorrow (Sunday 2 December). Guess what i have not received a call from him! I have never in my life met such a manager that does not give a **** about customer service. Please can i have this sorted ASAP, I want to be contacted by someone is gives a ****. Piece of advise, get yourself a new manager JET STORE HERM****. Thank you