1 reviews | Active since Dec 2010
Lack of consideration & Customer service!
I visited Jet 02 September 2015. I walked straight to my item and went downstairs que to pay - ONLY ONE cashier working and 2x staff members having the GREATEST of Conversations. I gave up the wait for assistance & moved upstairs in hope for assistance and expecting there are more cashers available. I was 5th in line. The one cashier - only accepted Account payments - & there was only 1 customer to paying an account, and the cashier cashed up and ignored the rest of us. The other cashier helped cash paying customers - the line hardly moved. Eventually it was my turn, I asked what time the store closes - her reply was 17H30 - \then why only 2 tills open in the whole store"I asked - the reply frustratingly was just laughter. I stood in line to pay for 30 mins"
As per our telephonic conversation we must apologise for your unpleasant experience in store regarding limited staff. I assure you we have addressed this matter with the store manager regarding the lack of staff members and no assistance in store.
You will be receiving feedback shortly as this is certainly not the type of service we wish to render in store. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for your unpleasant experience in store regarding limited staff. I assure you we have addressed this matter with the store manager regarding the lack of staff members and no assistance in store.
You will be receiving feedback shortly as this is certainly not the type of service we wish to render in store. It is feedback from customers like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***