Lack of Assistance to unforeseen financial situation

I have been emailing Jet & RCS since May 2021 informing them of my current financial situation. Since then i have constantly been sending emails totaling over 20 emails to date. Yet no effort has been made by Jet to process my claim on the insurance I have been paying on my monthly account should I be unable to proceed with monthly payments. Jet has not even had the audacity to phone me, except for the call I received in May to where the staff told me to borrow money to pay my account. I dont understand WHY I have been paying the account insurance fee for nearly 8 years and Jet cant even assist me. I have phoned multiple times as well and no one can assist me, as I am given different number to phone each time. This just shows you that to Jet each "client" is just another number! You may now proceed with your legal action, and please go straight to court so that I can show the court how Jet treats "clients" that end up in situations they never asked for! PATHETIC!!!!!!!!!