Lack Customer service - No Feedback/Response

So I have logged a complaint of Bad service and attitude on the 04 September 2015. im just a normal day to day shopper so my complaint or queries is not important. today is the 14 September 2015 - im the one calling to find out is disciplinary action was taken in store and no one can give me an answer. It's been more than a week since this complaint has been logged. Is this how Edcon and Jet regards their clients - the normal run of the mill person on the street complains and it falls on deaf ears? I will most defiantly tell my friends and family to rethink of where they decide to spend their hard earned cash next time. And for the record - I came across more people that complain about the same store - Staff treating customers like old rags!<br> My faith in Jet and Edcon as a whole has faltered and this type of behavior is unsatisfactory.<br>