Jetz settlement and account reopening

Had an account around 2 years+ back then got unemployed so i couldnt pay it back , account went into arrears and default on itc so this year couple monthz back a call centre called me with a settlement and i settled the account they sent me a paid up letter and couple months gone by it still never update on my credit profile..... called yourls account closing line the guy was very helpfull said he would foward it to admin and they would update within 7 days will wait and see..... and i asked for the account to be reopened ,got a shocking reply that i cant reopen a closed account untill they delete it out they system in.the course of like 3 years which is very stupid sales wise...... especially to an old customer that has updated they account and is able to support the company again