JETS, EDCON RCS

Good Day,

My name is Donique Oyeniyi, I find this place called edcon/Jets a very bad place. I had an account with jets for almost 3 years and been a good payer, due to covid i got retrenched May 2020 and was unable to pay jets , i sent my retrenchment docs as supposed to that very May and as prove with email, i havent made purchases on my account at all and the money i owe currently is shocking i asked many of the people who called from accounts and they couldnt give me an answer. I decided around September i would go to jets store to find out why they putting so much pressure on me and i have been a good customer and never risked to pay because i have good credit but because i am still a job seeker and cant even afford rent i moved to my moms back room with my husband and son due to lost of income. Then the lady told me i should have come there since begining but i knew i have prove of sending my docs to jets accounts in May last year and they responded and thats what i told the lady from jets store , but becassue she is human enough she really helped me and explained i first need to put claim in at hollard and wait response and till today they also never responded and i went to their office in southgate thats when their own employees said i must take it up with ombudsman, i was shocked and i truly lost my cool , this insurance ive been paying yet so much trouble these people doesnt even understand where i get taxi money from. Today i decided to seek help on helo peter as advised from my cousin. Because i received an email from them again today saying i must make payment so i am asking now should i sell myself just because of an insurance place which cant handle there business and a clothing store who hears people lost jobs and cant even afford food yet they have no mercy . I had enough please i truly need help or advise what to do good people.