BJ
Brent J

1 reviews | Active since Jul 2011

12 Apr 2017, 21:09

Jetonline... the worst service ever. DON'T waste your time and money buying with them.

<p>So my wife buys a few hundred rands worth of clothes from them last month. We go to collect the package at Mall of Africa only to find an item missing. We reported it immediately and guess what, we're still waiting. Collected it on the 01 April 2017, reported the missing item on the 01 April 2017, at this point they "escalated" it to the online team. On the 06 April 2017 we still haven't heard from them and give them a call. They say they will get back to us but nobody does. On the 11 April 2017 we repeat this entire thing and as of today the 12 April 2017 we're still waiting for them to get back to us. In short, buy online from Takalot, Loot or Runwaysale for online clothing but save yourself the time and money from being ****** and **********. Good luck surviving the next few years as Zara H&M and the rest further erode your bottom line and the proper online stores further undercut you and gain your ever faster evaporating market share. IN SHORT, DONT BUY FROM JETONLINE, JET AND JUST TO BE ON THE SAFE SIDE ANYTHING ELSE FORM THE POORLY MANAGED EDCON GROUP WHOSE SALES AND RECENT CORPORATE TRACK RECORD ILLUSTRATES THAT THEY KNOW NOTHING OF THE MODERN RETAIL ENVIRONMENT.</p>

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Replies (1)
Jet
Jet's reply13 Apr 2017, 10:22
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Ecommerce Online team regarding the matter as advised previously , they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.