JetOnline - Deplorable service - Online orders STILL outstanding after over 3 weeks

<p>Good day. I placed 2 online orders on 2 February 2017 - one mine and one on my husband's profile. I paid for the items and selected CNA Gateway as my default collection store. It has been over 3 weeks and I still haven't received any notification of where my parcel is - not a single sms or email! On my online profile both orders still say "processing". I sent countless query emails from over a week ago, called the call centre several times and each time was promised that someone would call me back but no-one did.</p> <p>Then on 17th February Lerato from Click and Collect called both myself and my husband asking which store we would like to collect from. I chose CNA and he chose JET Gateway. Since that date there AGAIN has been no correspondence whatsoever. I called the call centre again on thursday after my emails were ignored and was again told that someone would call me back, but its now Monday and no-one has called me! I am absolutely disgusted that I have been made to suffer like this for items which I have already paid for. The point of online shopping is to make life easier! Furthermore I am literally sitting here begging for items which PAID for almost a month ago already. And no-one to date has even apologised to me which I find even more shocking and appalling. My reference no. is ********** 472/go</p> <p>I am actually at a loss on words to describe my anger at this.</p> <p>They dont even deserve one star!</p>