1 reviews | Active since Feb 2014
JetMart overcharged me on guaranteed 75% sale
<p>On Sunday, 28 August 2016, I went to jetmart Benoni as they were having a guaranteed 75% off sale. There were red stickers on the items with different prices to the original price. I asked one of the employees which price I would pay and she said it will be 50 % of the price on the red sticker. I paid for these items and left. After a while I returned and bought alot more but when I go to the till I was told quite rudely by the cashier that the full price on the red sticker is what I have to pay as that is what the system charges. I was very upset and left quite a few items due to this. When I got home I compared the two receipts and saw that the extra 50% was manually done on the first receipt. I have tried calling the number on the receipt ( ********** 062) but it just beeps. I then called Edcon where they gave me the number ********** 555. I phoned that and it was Jet itself. The lady there was very nice and gave me the number for Jetmart ( ********** 500) and she also transferred me to them but the number just rang. I phoned numerous times after that but it still just rings. I would like to get back the 50% that I was overcharged. </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Benoni management for actioning accordingly as you stated that you were overcharged on the guaranteed 75% sale promotion that was running in store This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 056/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Benoni management for actioning accordingly as you stated that you were overcharged on the guaranteed 75% sale promotion that was running in store This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 056/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Benoni management for actioning accordingly as you stated that you were overcharged on the guaranteed 75% sale promotion that was running in store This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 056/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Benoni management for actioning accordingly as you stated that you were overcharged on the guaranteed 75% sale promotion that was running in store This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 056/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Benoni management for actioning accordingly as you stated that you were overcharged on the guaranteed 75% sale promotion that was running in store This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 056/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Benoni management for actioning accordingly as you stated that you were overcharged on the guaranteed 75% sale promotion that was running in store This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 056/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Benoni management for actioning accordingly as you stated that you were overcharged on the guaranteed 75% sale promotion that was running in store This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 056/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Benoni management for actioning accordingly as you stated that you were overcharged on the guaranteed 75% sale promotion that was running in store This is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 056/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team