NN
Nonhlanhla N
1 reviews | Active since May 2012
20 Jul 2015, 15:36
JETMART ELOFF WORK ON YOUR CUSTOMER SERVICE
I went to Jetmart at Eloff street CBD, one cashier is scheduled to work, systems are slow , the queue is long. I asked to speak the manager Ronald Phala he says only one person is scheduled, he doesn't see anything wrong.<br> Where is customer service? If a manager doesnt see anything wrong , clearly I dont know customer service. Edcon please train your staff or employ people that are will to work that know what is customer service.<br> I did not leave my house because Im bored, so when I go to the store I expect service( can't say GOOD SERVICE COS CLEARLY you dont know it)<br> This is really unacceptable. <br> JETMART ELOFF WORK ON YOUR CUSTOMER SERVICE
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Jet's replyOfficial
21 Jul 2015, 10:42Hello Kwazinhlanhla,
As per our telephonic conversation we really must apologise for the service you received from Ronald. I assure you corrective measures will be taken against Ronald as that is certainly not the customer service we promote in stores.
Customer service training will be provided to him as well, you will be receiving further communication from our store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer
As per our telephonic conversation we really must apologise for the service you received from Ronald. I assure you corrective measures will be taken against Ronald as that is certainly not the customer service we promote in stores.
Customer service training will be provided to him as well, you will be receiving further communication from our store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer
Jet's reply21 Jul 2015, 10:42
Official
Hello Kwazinhlanhla,
As per our telephonic conversation we really must apologise for the service you received from Ronald. I assure you corrective measures will be taken against Ronald as that is certainly not the customer service we promote in stores.
Customer service training will be provided to him as well, you will be receiving further communication from our store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer
As per our telephonic conversation we really must apologise for the service you received from Ronald. I assure you corrective measures will be taken against Ronald as that is certainly not the customer service we promote in stores.
Customer service training will be provided to him as well, you will be receiving further communication from our store manager shortly. Your reference number is ***/GO.
Kind regards,
Edcon customer