Jet, zevenwacht mall!
There was an advert showing R250 for 2 denims, and next to the denim jeans were Chino pants. So since it was under the sign that said huge 250 for 2, and "denims" was printed small, hardly noticeable but nevertheless, we assumed the chinos were part of it. When we got to the till we asked if the special was on the chinos as well and the lady helping us ever so sarcastically replies " what does the sign say, it says denims" with the worst attitude firstly. I responded by saying well the chinos are under the sign so technically its part of the special. She then rolls her eyes so far back they nearly stayed there, and starts flipping at me, with a disgusting attitude! I then ask her if I could see her manager and she says she is the manager? False advertising firstly, and if the manager has such an attitude, how did she get the job! Properly pathetic, and poor customer service. When I asked for the number of her superior she tells me that I can Google customer care because she cannot give me numbers, she also refused to give me her name. Poor poor service from jet zevenwacht mall! As for customer service, they definitely need to do attitude training in their courses, if they even undergo any training!
Thanks for the post. Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur. We look forward to being of better service to you in future and trust that the above will be accepted favorably. We will address this incident with the manager .
***/GO
Kind regards
The Edcon Customer Experience Team
Thanks for the post. Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur. We look forward to being of better service to you in future and trust that the above will be accepted favorably. We will address this incident with the manager .
***/GO
Kind regards
The Edcon Customer Experience Team
