SA
Sylvia A

1 reviews | Active since Mar 2015

15 Jun 2020, 12:46

JET WYNBERG BAD SERVICE

Good day, i have published a review months before lock down and i am still waiting on feedback from Jet Wynberg. We bought a brand new phone, my husband used the phone and he felt the phone is very warm in his hands and within seconds the screen gave in. We compliaint at the store and was told they weill send the phone away. They came back after i was bothering them all the time. Telling us they wait for a quote for repairs to fix the phone and we must pay R350.00. that is a brand new phone, why must pay for repairs? That phone was still under guarantee. Very bad service, i am defnitely going to expose Jet on all social media platforms cos i am still without a phone since before lock down. If i dont get feedback on this mail within 24 hours, i will seek legal advice.

Regards

Sylvia Africa

0
Replies (1)
Jet
Jet's reply16 Jun 2020, 10:14
Official
Good day Sylvia.

Thank you for taking time to write to us 
 
We apologize profusely for the inconvenience caused. 
 
Your complaint has been acknowledged, we will investigate and revert with feedback.

The reference number for the complaint is ***/GO
 
Warm Regards 
The Customer Experience Team