Jet trade route mall- Disgusting treatment

Dear Jet,

I purchased a Boost Moova, cellular phone from your branch in Trade route mall, Lenasia.

I began having issues with the handset within the space of four weeks after purchase. The handset was purchased on the 28/10/2017 and returned for repairs on the 28/11/2017.

Now this is where it goes pear shaped firstly, the IMEI number on the box does not match the IMEI numbers on the handset. This caused a delay in the turnaround time( supposedly 21 days) as the repair centre would not action the repair due to the mismatched IMEI numbers. I was notified of the mismatched numbers a month after the handset was returned for repairs. During the whole ordeaI was accused of switching the "boxes" by the a member of staff called Moshidi Ratsoma.

Secondly, the staffs' handling of this whole interaction was putrid. I was accused of dismantling the handset,then followed the water damamge claims ( Moshidi Ratsoma). Where in fact, the handset was returned because of it overheating and the screen being blank and not turning on.

Thirdly, the turnaround time was was considerably longer than 21 days, excuses were given about it being the festive season then followed the member of staff answer that the handset was never sent in/ collected since the date of being returned for repairs.

When I was finally called in to pick up( in February 2018 note the extension of the given 21 days for repairs) the "repaired" handset a member of staff other than Motshidi had taken receipt and signed for the handset and it couldnt be found on the day of collection. I was told to return on another day to collect the handset as whoever took receipt of the handset "will know where it is"

Upon return on "another day" being the 8th of February 2018 I was able to take receipt of the handset.

The handset has been inoperable since the 8th of February 2018. The handset was then returned for the second time on the 14/02/2018.

It is now the 22/02/2018 and I have yet to receive any promised update from the store.

Based on past experience I believe that I can expect to collect un-repaired handset.