Jet took my money

I opened an acc with JET in Tsanane mall 2013 and could not receive my statement a while and when i asked them for statements they told me about the post office, i then asked for email statements i then realized they added some polices and a club magazine, i know for sure i never signed or agreed to taking any of these accounts, from that time untill now i have going up and down trying to get them to pay my money and no one seems to aware of what is happening even worse the Store manager called Bheki carried on with his life as if there was no unhappy client in d store, shame on Jet mart and i will not rest until i get my money back, one other consultant said they won't reverse money for all these years, they will only reverse for one month, statements were not sent to me on monthly basis and when i required an electronic statement i realize i was ****** of my money i stated asking for my refunds they are telling me about one months income