CN
Charlton N

1 reviews | Active since Jan 2016

12 May 2016, 13:07

Jet that lies to me every month .

<p>Good day </p> <p>Here the story i opened an account with Jet stores Randburg They made me sign alot of do***ents without saying or explaining to me what im signing for and the fact that i was excited and desperate because i just wanted to buy clothes for the baby i just signed and was veru happy ,and here is where all the heartach and sicness s****ed 1:They added financial services to my account and ddnt want to remove it after a complained i logged and long emails i send to the them it was finaly removed i was so happy and tought everything is sorted out i than paid the account and was very happy till i got a statement .2: The interest i queried they advise that the account was outstanding for the 3months wich was a lie only 2 premiums was outstanding wich i paid the 16 January 2016 ,i paid R600 for November ,December and January they liad and said i only paid the account end of April so that was fine i continued to pay the account so thus far i paid R1000 on the account and i got R1500 credit and only bought for that my closing balance is R1257 and its been in that line for the past 3 months everytime i query this account they lie and say its been resolved R800 will be removed they send me statements and do***ents i signed to confuse me my main problem is how am i not able to see what happened to the R1000 i paid because my closing balance stays the same im constantly sick severe headachs and other sickness that i dont know why im geting them all of a sudden im on anti depresants because of this account because Jet is pushing me into a corner where im forced not to pay the account but i also dont want to do that because i dont want to be blacklisted they rep**** and said the matter is resolved and they will send their employees to proper training but their still not helping me ive never been so unhappy in my life before i feel the same way i feel 13 years ago when my Mother died.</p>

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Replies (6)
Jet
Jet's reply16 May 2016, 09:38
Official
We have received your concerns and apologise for the inconvenience caused by the matter. kindly be advised that as per our system records we have established that the Financial services were cancelled and you may contact the Accounts team with regards to other concerns. Please find the below reference number for your post. ***/GO Kind regards, Customer Experience Team Call Centre: ***.
Jet
Jet's reply16 May 2016, 09:38
Official
We have received your concerns and apologise for the inconvenience caused by the matter. kindly be advised that as per our system records we have established that the Financial services were cancelled and you may contact the Accounts team with regards to other concerns. Please find the below reference number for your post. ***/GO Kind regards, Customer Experience Team Call Centre: ***.
Jet
Jet's reply16 May 2016, 09:45
Official
We have established that the Financial services were cancelled and you may contact the Accounts team with regards to other concerns.Kindly find the direct accounts team details below and include your account number for further assistance. Tel: *** or ***Edgars. Tel: ***Jet Email: ***: Johannesburg Email: ***: Cape Town / Durban Tel: *** Kind regards, Customer Experience Team Call Centre: ***.
CN
Charlton N's update22 Jun 2016, 05:38
Reviewer Update

My concerns was recieved but it was never resolved .

CN
Charlton N's update22 Jun 2016, 05:39
Reviewer Update

My balance is still the same even though i pay the account i just dont see where my money is going to because on all the statements my balance stay the same i even decided to refuse to by this account until this is resolved .

CN
Charlton N's update22 Jun 2016, 05:43
Reviewer Update

Nobody even called me back i will never advise people to open accounts at Jet .