1 reviews | Active since Oct 2015
JET Taking its clients for Granted
Good day,<br> <br> As a client of EDCON through their division JET, I was recently informed that my account has been frozen as a result of suspected *****.<br> <br> I do understand and respect their policies as every company has. The most irritating issue is that after I was called to help the investigation which I had to proof that what ever happened was not *****, almost a month later my account is still frozen.<br> <br> Get me straight, I don't want to buy with that account now, but the fact that there is something that negative on my name does not make me a very happy client and on a serious note I am considering even closing this account if its not resolved.<br> <br> Your kind assistance towards getting this matter resolved will be highly appreciated.
As per our telephonic conversation we thanks you for your patience in this matter. We have escalated your query to our accounts department to investigate and removed the block code on your account. You will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we thanks you for your patience in this matter. We have escalated your query to our accounts department to investigate and removed the block code on your account. You will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***