1 reviews | Active since Feb 2017
JET STORES UNBEIIEVABLE SERVICE
<p>I purchased a cellphone from Jet Stores, celllphone freezes and does not work properly. When inquired to return within the 7 day period, JET refused to refund me and forcing me to take the same cellphone again. This is against consumer rights. What can I do??? Need advise. Pathertic service for such a big group.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the store was correct in stating that the handset will have to be taken in for assessment as we have a no exchange policy on Cell phones. We have escalated the complaint to the Jet Chatsworth Centre mall management to address. The store management will look into the matter and revert with feedback accordingly.We apologise again for any frustrations incurred. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the store was correct in stating that the handset will have to be taken in for assessment as we have a no exchange policy on Cell phones. We have escalated the complaint to the Jet Chatsworth Centre mall management to address. The store management will look into the matter and revert with feedback accordingly.We apologise again for any frustrations incurred. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.