1 reviews | Active since Jun 2017
Jet Stores Sold me a bad phone
<p><br />I have a serious complaint against Jet stores Cape Gate I bought a phone for my daughter it lasted only 3 weeks nothing happened to the phone it just shut down and refused to charge or start then returned to the store for repairs it was taken in for 2 months the first time it was returned to the store without being repaired then it was sent back to the repairs department, now they tell me its back and its working I don't want that phone anymore I just want my money back there is something seriously wrong with it how do I know that something wont go wrong again.</p> <p>Jet sold me a bad product so therefor they need to give me my money back I don't want anything to do with them as a consumer I have been treated badly and I just want my money back.</p>
Kindly be advised that, as per our telephonic discussion, we have escalated the complaint to the Jet Cape Gate mall management to address as our valued customer is not happy that you were not assisted properly with regards to the handset that has been repeatedly repaired and you now request a refund. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.Kind regards.
Customer Experience Team
Call Centre: ***.
Kindly be advised that, as per our telephonic discussion, we have escalated the complaint to the Jet Cape Gate mall management to address as our valued customer is not happy that you were not assisted properly with regards to the handset that has been repeatedly repaired and you now request a refund. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.Kind regards.
Customer Experience Team
Call Centre: ***.