Jet stores(Rustenburg) wont honour my claim and pay even though I have Insurance.

<p>In short, I bought an MTN Network phone- J1 ACE BLUE at Jet stores as a gift for my 11 year old daughter who lives in a different province, with the intention to courier it to her after she wrote her exams. The phone was unfortunately ****** from my bag at work before I could post it. I had taken out insurance on the phone and when it got ****** I decided to then go bak to JET to submit the claim. I firstly had to blacklist the handset with the network provider MTN who refused to assist me blacklistit since the phone was n ever activated, even though I had the IMEI no. I was told to request a letter stating the reason why MTN did not want to blacklist my phone, and they still refused to assist, which means I cannot submit a clim at JET for my phone, which ultimately means my loss. I am very upset at this cause it now means I am paying for a phone which I do not have( since I bought it on account), insurance or not and MTN cod not be bothered to assist me in any other way. I understand there are policies and apparently if the phone was never activated and used then its untraceable according to you , but understand that the circumstances here are different and this was a gift nd was therefore never used, so should i be punished for that and lose money because you cannot provide me with a letter stating your reasons for being unable to blacklist my phone so I can hand it to the store where I purchased it and get my claim paid. This is VERY UNFAIR and cruel. I dont have money to waste, with the economy being what it is and this is no putting the customer first. YOUR uncorporation is appauling and disappointing.</p> <p> </p> <p> </p>