VS
Vanessa S
1 reviews | Active since Oct 2013
04 Mar 2016, 12:36
JET STORES REFUSE TO EXCHANGE DEFECTIVE SHOES
I wanted to exchange defective shoes for another pair of shoes but the manageress refused, although we had our origunal slip (proof of purchase) and on the back of the slip it states that the return policy on defective goods are that goods can be exchanged or a gift card can be issued if returned wihin 6 months after purchase date. We even contacted customer service but no one seems to care. Its three weeks now and no one wants to solve the priblem. We even send emails to Headoffice and all the regional manager's but no one comes back to us. The service is and attitude towards their customers are shocking. Please help!!!!!!
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Jet's replyOfficial
04 Mar 2016, 15:01Hello VanessaStickling,
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have addressed the matter regarding the exchange request for defective shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have addressed the matter regarding the exchange request for defective shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Jet's reply04 Mar 2016, 15:01
Official
Hello VanessaStickling,
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have addressed the matter regarding the exchange request for defective shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority to us and we must apologize for this lapse in service. We have addressed the matter regarding the exchange request for defective shoes. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.