jet stores kenilworth disgusting service

i recently purchased a shoe from the jet retailer which within two weeks of wearing it 4 times one of them broke. i could bot find my receipt and two months has passed when i found it. then took it to there kenilworth branch and to my utter disgust i was humiliated by the manager on duty aswell as store manager via telephone. they are so uneducated not knowing there own policies.i was told you only have 30days to return poor quality goods but CPA and there customer service told me 6months. i was ignored by the manager on duty who was rude and called me stupid and refused to assist me for 40mins and then called security to escort me out the store as they closed.

i have loged complaints with there customer service and was promised i will get a call back and its been a full day and nothing has happened i have been to another branch who assisted me without a hickup anonymous ********** 512