1 reviews | Active since Feb 2015
Jet Stores is holding my money.
I ACCIDENTALLY PAID IN AN AMOIUNT OF JUST OVER R600 INTO MY ACCOUNT WHICH IS PAID UP SO I NOW HAVE A MINUS BALANCE OF THIS AMOUNT. ON REQUEST FOR THEM TO RETURN THE MONEY THEY ARE ASKING FOR ID COPY, BANK STATEMENT AND A 21 DAY WAITING PERIOD. BASICALLY THEY WERE HAPPY TO TAKE THE MONEY FROM THE SAME ACCOUNT, BUT NOW I HAVE TO FURNISH ALL THIS PROOF OF ID AND STILL WAIT 21 DAYS TO GET MY MONEY BACK. RIDCULOUS. THEY ARE ACTUALLY PUTTING UP ROADBLOCKS TO DETER CUSTOMERS. BAD, VERY BAD SERVICE TO A PAID UP CUSTOMER.
Good Day,
Thank you for your email. We do apologise for any inconvenience caused.
Please note that our attempts to contact you have been unsuccessful. Kindly be advised that the information provided along with documents requested are part of the process to ensure that the funds are allocated back to your correctly.
Should you require further assistance with a follow up with regards to this matter, kindly email us your contact number as well as your account number to *** in order for us to provide you with relevant information.
Your reference is as follows: ***/GO
Regards
Customer Experience Team
***
Good Day,
Thank you for your email. We do apologise for any inconvenience caused.
Please note that our attempts to contact you have been unsuccessful. Kindly be advised that the information provided along with documents requested are part of the process to ensure that the funds are allocated back to your correctly.
Should you require further assistance with a follow up with regards to this matter, kindly email us your contact number as well as your account number to *** in order for us to provide you with relevant information.
Your reference is as follows: ***/GO
Regards
Customer Experience Team
***