Jet Stores card renewals

Jet stores your methods to get a replacement card are just archaic and ridiculous. Questions asked of me related to personal information from over 1 years ago. How am I supposed to remember what t Landline numbers I had from over 10 years ago. And because I could not remember you block my account. The whole process, which is ridiculous has taken me over 2 hours now. I take it you do not want my business.