Jet Stores

On the 7th of January 2020 I logged a complaint of ***** at Jet Stores. My Jet account was used to purchase clothing to the value of R7989 and Greyhound Bus Tickets to the value of R1205 in Durban. A ***** case was logged via the Forest Hill Store. I blocked my account and cards and was told That an investigation would be done and that it takes 21 days for an outcome. The Accoubt has been credited with the above amounts and now reflects the correct Balance and available credit However the instalment was not adjusted and despite this I still made a payment of R500 on my account on the 30th of January 2020 at Jet Centurion Mall. However I was told that I have to wait for the ***** Department to contact me to get a new card and to be allowed to make purchases. I have contacted the ***** Department on Many occasions and spoke to Samantha who tells me she is sending an email to the person handling the investigation and they will get back to me the last time she told me this was on the 27th of January 2020 . Ian still waiting for them to contact me and it seems as if it will not happen. Therefore I will not be making future payments on my acc as Jet is not interested in contacting me and reinstating by card and facility. 21 Days have long passed and this is how Loyal customers are treated. The only communication I received was an SMS on the 8th of January 2020 stating that the dispute has been received and that they are investigating. Card no.*** Roshila Durgean *** ***