JET STORED *********** STAFF AND AUTOMATED PHONE SYSTEM

I called your helpline which is pathetic as it asks you to enter either your ID, or card number. It tells you incessantly it is the incorrect number. You cannot speak directly to an operator without entering one. When you do finally get through to call centre agent they are *********** and not fami**** or knowledgeable bout the product. Finally got through to a guy who I could barely understand as he spoke to fast and could not give any information about my account related to my funeral policy and updated my contact details. He put me on hold. I called back and repeated the procedure. Then after numerous tries, I spoke to a woman named Phumla who proceeded to ask me no less than six different verification questions. She said my telephone number was incorrect - which I told her I had just updated with another agent earlier - and needed more information to verify it was me. As I said she asked me no less than SIX VERIFICATION QUESTIONS. I became irate and asked to escalate the call and she asked me for what reason. I told her she was aggravating me and then proceeded to put me on hold. I put down the phone and I called back and step one started again unable to get through to your call centre due to the stupid automated system!!!! Very irate client. Gareth-John Roberts