SS
Sylvia S

1 reviews | Active since Oct 2010

12 Dec 2016, 13:44

JET STORE sms and mobile content fee subscription i never signed up for.

<p>First it was funeral services which we never suscribed to now i received my jet statement for the month of December and it shows that i subscript for SMS air subscription and Mobile content fee, i have no idea what this is for and i am not prepared to pay for it because i already have a cellphone contract so it does not make sense for me to want to subscribe to this, every time i call i am put on hold for more than 10 minutes of which i feel its unfair because now not only am i going to pay for the call its totally unfair and this is such an inconvenience on my side, i requested them to correct the statement and i was placed on hold again.</p>

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Replies (1)
Jet
Jet's reply20 Dec 2016, 18:05
Official

We must apologise for the delayed response.

Kindly note RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime had activated the benefit on your account please be advised this is normally activated on your account when you purchase airtime via marketing sms sent to you regarding airtime specials.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
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