JET Store's No Returns, No Refunds Policy

Earlier this month (July) my wife purchased a pair of school shoes, size 7, for our son at Jet Stores, Bellville. It cost R230. When he fitted the shoes, it seemed alright. But on Monday, 20July 2015, the first day of the new school term, he complained that the shoes was hurting his feet when he walked, was too tight in front and that he could not wear them.<br> <br> So, my wife returned the shoes to Jet Stores on 23 July and to her surprise, they flatly refused to accept return of the shoes and declined to exchange or give any refund. The Store assistant and her supervisor said that they cannot accept the return as they would be unable to resell the shoes again. Whether or not they cannot resell the item again is not my concern as customer, this is a lame excuse. Especially since this point is not clearly stated in their refunds policy. In fact, the store's refund policy is not clearly visible. As a result we were forced to buy my another pair of school shoes elsewhere.<br> <br> Surely, this is not only bad service but a gross violation of the Consumer Protection Act (2008) section 20 (5) that protects the \consumer's right to return goods". Please advise how I can resolve this matter."""