Jet Store Poorest Online Service Ever
If you want the slowest, poorest, most inconvenient, no feedback service, then try Jet!!!! I guarantee you they won't disappoint! This is my 2nd online purchase from Jet and I regret shopping from them again. Placed a click and collect order on 29 May 2019, I am still waiting for confirmation of delivery. No feedback, absolutely no communication and I am no longer interested in receiving the item. Just cancel, I'll go buy somewhere else!
Helpful (0)
Replies (4)0
Replies (4)
Jet's replyOfficial
07 Jun 2019, 12:18Dear Bonginkosi
Thank you for making contact with us regarding your online order.
The receiving store has been trying to contact you to no success.
The parcel is ready for your collection.
We have also tried calling you today .
Please accept our sincere apologies for the frustrations caused.
***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for making contact with us regarding your online order.
The receiving store has been trying to contact you to no success.
The parcel is ready for your collection.
We have also tried calling you today .
Please accept our sincere apologies for the frustrations caused.
***/GO
Kind regards
Jet Customer Experience Team
***
Jet's reply07 Jun 2019, 12:18
Official
Dear Bonginkosi
Thank you for making contact with us regarding your online order.
The receiving store has been trying to contact you to no success.
The parcel is ready for your collection.
We have also tried calling you today .
Please accept our sincere apologies for the frustrations caused.
***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for making contact with us regarding your online order.
The receiving store has been trying to contact you to no success.
The parcel is ready for your collection.
We have also tried calling you today .
Please accept our sincere apologies for the frustrations caused.
***/GO
Kind regards
Jet Customer Experience Team
***
's updateReviewer Update
10 Jun 2019, 15:26You tried to call me!? I certainly didn't miss any calls from you or the receiving store.
's update10 Jun 2019, 15:26
Reviewer Update
You tried to call me!? I certainly didn't miss any calls from you or the receiving store.
's updateReviewer Update
11 Jun 2019, 17:46I bought phone for my mother. I cannot collect it myself. If she cannot collect the phone, then the service is useless to me. Hence I asked your agent on 10 June 2019 to cancel the order and to reverse the billing on my account. It is either you allow my mother to collect the phone or you cancel the order.
's update11 Jun 2019, 17:46
Reviewer Update
I bought phone for my mother. I cannot collect it myself. If she cannot collect the phone, then the service is useless to me. Hence I asked your agent on 10 June 2019 to cancel the order and to reverse the billing on my account. It is either you allow my mother to collect the phone or you cancel the order.
's updateReviewer Update
12 Jun 2019, 12:42Let me give credit as it is due! Kevin, thank you for your approach, thank for the manner in which you spoke to me, thank you for your prompt, friendly and excellent service, thank you for being the solution. Thank you for going the extra mile. Keep it up Kevin! Keep those clients satisfied and happy!
's update12 Jun 2019, 12:42
Reviewer Update
Let me give credit as it is due! Kevin, thank you for your approach, thank for the manner in which you spoke to me, thank you for your prompt, friendly and excellent service, thank you for being the solution. Thank you for going the extra mile. Keep it up Kevin! Keep those clients satisfied and happy!