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dianne D

1 reviews | Active since Mar 2017

07 Mar 2017, 12:39

Jet store Online

<p>On the 26 /1/2017 i order online and pay with my credit card , and will collect it by Jets Maponya Mall Soweto , on the 31/1/2017 I call maponya to find out it the order there , they say no did not receivecd the order , call the Online there is no order Ref ********** 675/GO , on the 20/2/2017 call the complains department they will repack the order and sent it to the Online Department to be deliverd to my work adres because i asked for it , 24/ 2/2017 Call Mpho asked her to tranfer me to the manger wait for no call or came back to me , on the 28/2/2017I received a call from Jets dont i want to cancell the order or want a voucher for the amount that i was pay i say no i want my order because 4 orders did get missing by Maponya 2/3/2017 phone again complain the will call me back no phone calls nothing , 7/3/2017 i call complain again Dudu will take it up with the manger she will call me back in 30min nothing, I call Maponya the lady will call back , i call DawnWing courie they dont have a order , call Online Gvae me a ref ********** 034/GO I have to call them and we pay for our call at work please help dont now what to do .</p>

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Replies (5)
Jet
Jet's reply07 Mar 2017, 13:27
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Ecommerce Online team regarding the order that you are tracking, order number ***. They will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Jet
Jet's reply07 Mar 2017, 13:27
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Ecommerce Online team regarding the order that you are tracking, order number ***. They will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

dD
dianne D's update07 Mar 2017, 14:01
Reviewer Update

Very upset I am i gone wait a other 2 months wait for the order because customer experience team could not help .POOR SERVICE

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dianne D's update07 Mar 2017, 14:21
Reviewer Update

waithing reply rating 1

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dianne D's update16 Mar 2017, 12:04
Reviewer Update

Good day still waitning no phone call no responds from Jet store