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Requelh M

1 reviews | Active since Jan 2019

24 Jan 2019, 08:44

Jet store negligence

My mother had an accident at a Jet store in Polokwane by Market street on the 23 September 2018. A store pin went through her shoe and she immediately alerted the store manager Anna Letsoalo. The pin was removed from the toe and given to the store manager. My mother rushed to the doctor to get a letter and delivered it to the store manager. The manager told her she will report the incident as her toe has been infected and she was reffed to a specialist at the clinic but can't afford the cost as she's unemployed. Since September till dated there has not been any form of communication with regards to the incident.

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Replies (5)
Jet
Jet's reply24 Jan 2019, 09:56
Official
Dear Requelh, 

Thank you for taking the time to send through an email. 

We really appreciate your honest feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.  Kindly note your query is referred to the stores management team to urgently confirm the progress of your mothers case with our legal team and our insurers.

Your reference number is :
***/GO

Kind Regards

The Jet Team
*** 

Best regards,

RM
Requelh M's update24 Jan 2019, 10:03
Reviewer Update
Thank you for your response, your help will be appreciated as she's in so much pain.
RM
Requelh M's update29 Jan 2019, 15:12
Reviewer Update
Its been 5 days since "Kindly note your query is referred to the stores management team to urgently confirm the progress of your mothers case with our legal team and our insurers" and no has attended to the issue at hand. No phone call regarding way forward. The doctor is advising that she amputate her toes to avoid the spreading on the whole leg cause she's diabetic. This is really unfair cause she will loose her toes due to store negligence :(. Can someone call us and we attend to the matter.
RM
Requelh M's update04 Feb 2019, 10:42
Reviewer Update
I am very disappointed in the way this incident has been managed. Today the Jet store manager (Anna Letsoalo) called my mother to tell her that she has no proof that she got injured in the store and there's nothing they can do to help her. Am shocked that it took the manager this long to submit my mother's case that happened last year giving her petty excuses that her superiors are on leave. I had to write on Hello Peter in order to get Jet management's attention as the store manager didn't care. Why would my mother go through such if she was lying? Clearly the Jet store manager is implying that my mother is making this story up? If it means taking this matter further and bringing in lawyers i will. My mother's health has been affected due to the store's negligence and all they can say is there's no evidence? When her toes get amputated will that be evident enough. The store manager took the pin back and her stuff members were present. I will report this matter in every media platform if needs be. My mother is spending more money to get treated on an injury caused by the store's negligence and all she gets is a phone call saying there's no proof.
RM
Requelh M's update29 May 2026, 12:58
Reviewer Update
In January 24th 2019, I wrote about Jet Stores negligence on my mother’s incident in one of their stores, I received a response that they will reach out and never did. We went the legal route which resulted in both lawyers meeting the Jet legal team and both went MIA on us without any explanation till date. Because my mother was diabetic the poison spread and she sadly lost both legs resulting in her losing her life in 2025, never got justice. :(