Jet Store Managers are bullies and ***********

I have NEVER been so dismissed, yelled at, patronized and treated so rudely... in my life!!! From 2 different Jet stores. BY MANAGERS no less! !! I had to talk to God and my family before I actually wrote this complaint. .. that's how heated i was. I understand stores are busy and staff is stressed and anxious. They CAN NOT take out their frustrations on me and other customers. Yesterday...was my shopping day. Planned it out to do edcon sales that my friends and family has been talking about nonstop. 1. Went to Jet Sanlam Plaza (Bloemfontein ). Walking in signage: extra 50% off...sale items!!! My day was made. I pick up items and go upstairs, more items. There is still signage. When I come to the register , your cashier tells me that the extra 50% is no longer. They stopped it about an hour ago. I ask for manager. There are 2 other ladies waiting. SUZANNE comes. This is when it goes pear shaped. She tells us. The sale is over. There is nothing she can do. She received a text and she can not reply or query from head office the fact that she has customers standing and needing answers ...right in front of an extra 50% sign!!! She gets rude and tells us CPA does NOT apply here. She is busy and we are wasting her time as she is not going to change her mind. All she can do is give us customer service number. When we asked her to call ... her reply... the phone is not working properly, but calls are coming in and she stops our conversations to answer. When I ask for regional manager or anyone senior to her... she says... she is the end of the line... the reginal manager is quarantined due to covid. She turned around and walks AWAY while we are in mid sentence. It's then that I record her on my phone and we ask her. .. really with edcon's values and customer care principles...this is how you are going to treat us? And you are going to walk away while we still talking.

She walks away and leaves us dumbstruck. We were right next to the registers towards the cell phone sales, with multiple cameras in our view. Review what transpired and tell me if her words and actions are part of you company 's core values and culture.

2.

I am heated... I go to the Waterfront Jet. Speak with store manager Power. I tell him what transpired. He tells me it has nothing to do with him. He can ONLY speak for his staff and his store. He states that if it was his store and he received an urgent text to change a sale... he would get his staff together immediately, close the store for a few minutes and make sure that ALL previous signage IS removed! He also offers me customer care number. I tell him... I can Google that for myself. I want someone to asssist me right now and get me in touch with a senior manager. I have been treated horribly by a store manager and I'm angry! He tells me...covid has changed everything and they need to cut costs...therefore he can make no call on my behalf.

They ruined my whole shopping day. I did end up going to CNA and bought ALOT of stuff. ..as I had planned. The staff there was lovely, helpful and extreemly friendly...

I'm angry... I will be awaiting follow up on my complaint and a call from management.