1 reviews | Active since Apr 2017

29 Apr 2017, 14:26

Jet store garankuwa

<p>As we speak am on the line, remember it's month end, and only 1 person is serving. A guy named JAN, what kind of service is this worse on this month end with a line so long thou. No maan, edcon should do something about this. </p>

0
Replies (2)
Jet
Jet's reply02 May 2017, 08:17
Official

We have escalated the complaint to the Jet Garankua Mall management to address as our valued customer is not happy that the was a long queue with only one staff member assisting customer's at the tills during busy times of the month. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Jet
Jet's reply02 May 2017, 08:18
Official

We have escalated the complaint to the Jet Garankua Mall management to address as our valued customer is not happy that the was a long queue with only one staff member assisting customer's at the tills during busy times of the month. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,