Jet Store Fourways Mall

Good day,

I have just left one of your branches at Fourways Mall with immense disappointment. I have an item that needs e, changing as the size is too big. I was instructed by a lady by the name of Neo, who I presume to be the manager, to go an find an item I want to exchange. Empty store and no assistance.

I then proceeded to browse after finding that the shirt I was looking for is no longer on the shelves. I then politely asked her if she could load the refund onto a gift card. She rep**** by saying that the systems are offline. I left my number and asked her to call me when the system is up and running as I will be shopping in the mall. Her response was you can try another Jet store. To which I responded, I am at this mall and require your assistance with this.

Not very impressed how this matter was handled.

She then proceeded to scan a client's product and the client paid by card. Yet they system is "offline"

Not a happy customer.

Regards, Matthew