Jet store Bayside mall Blouberg Cape Town is the pits

I bought shoes at Jet at Bay side mall in Blouberg Parklands on Tuesday the 10th of February 2025, I uned the Tyme bank more time option to purchase the shoe. Tyme bank is a part of TFG. Unfortunately the shoe was not a perfect fit when I got home.

On Sunday the 09th of February I returned to Jet to exchange the shoe. When I got to the till and a very rude teller, wearing glasses with no name tag so I did not get her name, she was the one I tried to explain to regarding an exchange. The problem is I lost the till slip , however, I had the price tag.

I advised her that I used more Tyme and I showed her, she said it won't work and they I needed the actual bank card to get the transaction. I then got the bank card from the car a d during this time I had left the shoes I wanted to exchange with on the till. She took them and out it behind her rudely.

When I came back, I showed her the card and she said no it won't work because you don't have a tfg card.

I asked her what must I do now and the way she was talking to me was so disrespectful I felt like a small stupid child. She came with no way foward but simply a rude attitude like her father is Donald Trump.

She said she cannot use the app that shows the purchase, she can't use the shoe price tag and she has no other way to exchange.

The tag has a bar code, how come their computer has no record of that purchase?

How can the Tyme bank app which shows the tfg account not work?

According to the law in such a case, I can use a bank statement, which she did not request for.

My husband then came to try and speak to her, she then raised her voice at him like he can't hear. The other two tellers came in and started treating him like he was crazy and I walked away because I don't like to fight. They laughed at him as he wa trying to get a solution.

It was the most disappointing and disgusting treatment. The lack of empathy from customer service teller was shocking and the possibility that she could be a manager.

We sent emails and called but there was no help. TFG email was closed with no help. What kind of service is this Jet????

For such an old company, you should be ashamed that in such a mall you have such people running your stores.